LeadVibe is committed to protecting your personal information. This Privacy Policy explains how we collect, use, hold and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About This Policy

   This Privacy Policy applies to Geoterra AI Pty Ltd ABN 36 690 981 438 trading as LeadVibe and covers:

   • personal information collected through our website at leadvibe.com.au;

   • personal information collected when you enquire about or engage our services;

   • personal information we process on behalf of our business clients in delivering our services.

   By using our website or engaging our services, you consent to the collection and use of your personal information as described in this Policy. This Policy does not apply to third-party websites linked from our site.

2. What Personal Information We Collect

   2.1 Information You Provide to Us

   We may collect the following personal information when you interact with our website or enquire about - - our services:

   • your name and business name;

   • your email address and telephone number;\

   • your job title or role;

   • information about your business and the services you are interested in;

   • any other information you voluntarily provide in an enquiry or contact form.

     
     

   2.2  Information Collected Automatically

   When you visit our website, we may automatically collect:

   • your IP address and browser type;

   • pages visited and time spent on those pages;

   • referring website addresses;

   • cookie and tracking data (see clause 8 below).

   
   2.3  Business Client Data

   Where we provide services to business clients, we may process personal information about the clients' customers and leads (such as names and mobile numbers) on the client's behalf. In those circumstances we act as a data processor on the client's instructions. We do not use that data for our own marketing purposes.

   
   2.4  Sensitive Information

   We do not intentionally collect sensitive information (including health information, racial or ethnic origin, or financial account details) through this website. If you believe you have inadvertently submitted sensitive information, please contact us immediately at support@leadvibe.com.au and we will delete it.

3. How We Collect Personal Information

   We collect personal information:

   • directly from you when you complete a contact or enquiry form or book a consultation through our website;

   • when you email, call or otherwise communicate with us;

   • automatically through website analytics and cookies;

   • from our business clients where we process data on their behalf.

   We collect personal information only by lawful and fair means, and generally directly from you unless it is unreasonable or impracticable to do so.

4. Why We Collect and Use Your Information

   We collect and use personal information for the following purposes:

   • to respond to your enquiries and communicate with you about our services;

   • to provide and improve our services;

   • to send you information about LeadVibe's services that may be relevant to you (subject to your right to opt out — see clause 7);

   • to comply with our legal obligations;

   • to manage our business relationships;

   • to improve our website and user experience through analytics.

   We will not use your personal information for a purpose unrelated to the primary purpose of collection unless we have your consent, you would reasonably expect such use, or we are required to by law.

5. Disclosure of Your Personal Information

   5.1  When We May Disclose

   We may disclose your personal information to:

   • our employees and contractors who need the information to provide our services;

   • third-party technology platforms used to deliver our services, including GoHighLevel (HighLevel Inc.), Twilio Inc., and email service providers;

   • professional advisers including lawyers, accountants and insurers;

   • government bodies or regulators where required by law or to protect our legal rights.

   
   

   5.2  We Do Not Sell Your Information

   We will not sell, rent or trade your personal information to any third party for marketing or commercial purposes.

   
   

   5.3  Overseas Disclosure

   Some of the third-party platforms we use are located outside Australia, including in the United States of America. By providing your personal information, you consent to it being held and processed on servers located overseas. We take reasonable steps to ensure that overseas recipients handle your information consistently with the Australian Privacy Principles.

6. Storage and Security

   We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including:

   • access controls and password protection on systems holding personal information;

   • encryption of data in transit where technically feasible;

   • limiting access to personal information to personnel who require it.

   No method of data transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you in accordance with our Notifiable Data Breaches obligations if a data breach occurs that is likely to result in serious harm to you.

   We retain personal information only for as long as necessary for the purposes described in this Policy or as required by law. When no longer required, we will take reasonable steps to destroy or de-identify it.

7. Direct Marketing

   We may use your personal information to send you information about LeadVibe's services where you have provided consent or are an existing or prospective client and we are marketing directly related services.

   All marketing communications will include a clear opt-out mechanism. To stop receiving marketing from us, you may:

   • click the unsubscribe link in any email we send;

   • reply STOP to any SMS we send;

   • contact us at support@leadvibe.com.au

   We will action all opt-out requests promptly and will not send marketing communications to anyone who has opted out.

8. Cookies and Tracking Technologies

   Our website uses cookies to improve your experience and help us understand how visitors use the site. We may use:

   • essential cookies required for the website to function;

   • analytics cookies (such as Google Analytics) to understand visitor behaviour in aggregate;

   • marketing cookies to measure the effectiveness of our advertising.

   You can control cookies through your browser settings. Disabling cookies may affect the functionality of parts of this website. By continuing to use our website, you consent to our use of cookies as described in this Policy.

9. Your Rights

   Under the Australian Privacy Principles, you have the right to:

   • request access to the personal information we hold about you;

   • request correction of personal information that is inaccurate, out of date or incomplete;

   • make a complaint if you believe we have mishandled your personal information.

   To exercise any of these rights, please contact us at support@leadvibe.com.au. We will respond within thirty (30) days. We may need to verify your identity before processing your request.

   In some circumstances we may be unable to provide access to personal information where doing so would unreasonably affect another person's privacy or is otherwise restricted by law. Where we decline, we will provide written reasons.

10. Complaints

    If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us first at support@leadvibe.com.au.

11. Changes to This Policy

    We may update this Privacy Policy from time to time by posting a revised version on our website with an updated effective date. We encourage you to review this Policy periodically. Your continued use of our website or services after any update constitutes your acceptance of the revised Policy.

12. Contact Us

    For all privacy enquiries, access requests, or complaints, please contact our Privacy Officer:

    LeadVibe Attn: Privacy Officer Email: support@leadvibe.com.au Website: leadvibe.com.au